Look in your ar.conf for the referenced plugin file. If you are on Windows, the file extension will be .dll, not .so. Also look in the plug-in logs to see if arplugin is not finding a particular dll referenced in ar.conf. If neither of the above is the case, then in all likelihood, the ar.conf file is not referencing the dll that provides this plug-in function.
Axton Grams On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore <[EMAIL PROTECTED]> wrote: > ** > I'd like to say yes, but its been awhile since I've done the installation. > This is a dev box, so while not everything has been tested, I haven't really > come across any other issues other than this one. So, not sure how/why its > missing. Again if someone can supply/tell me where to find this file, I > suggest what else might be wrong, I'd really appreciate it. > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > >>>> [EMAIL PROTECTED] 05/29/08 10:28 AM >>> > ** > > Is it safe to assume that you have performed the necessary configuration of > the CAI plugin for the Requester Console that is a post installation task > for ITSM 7? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore > Sent: Thursday, May 29, 2008 8:47 AM > To: arslist@ARSLIST.ORG > Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI > > > > ** > > I'm getting "ARERR [8755] The specified plug-in does not exist. : > REMEDY.ARF.CAI" when trying to submit request through the requestor console. > > > > Searching through old posts I see that for others the problem was a missing > libcaieventcmd.so > > > > I'm looking for this file, can someone tell me where I can find it? Looking > at the patch 6 install directoy I see every version of that file except one > for windows. > > > > Any help appreciated. > > > > OS Win Server 2003 > > ARServer 7.0.1 patch 6 > > ITSM 7.0.3 patch 6 > > > > > > > > Ben Cantatore > Remedy Manager > (914) 457-6209 > > > > Emerging Health IT > 3 Odell Plaza > Yonkers, New York 10701 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
