This is a unique opportunity for a Remedy Architect: (Please send resumes
first) (No third parties or agencies)
Remedy Architect
The ideal candidate will have advanced Remedy Architecture skills implementing
large systems (500 seats and up) and advanced software integration skills
(Java). This person will help architect the internal Remedy Customer support
system, ensure Remedy easily integrates with 1 Cubed, provide high level
customer support and help guide our India team. The Application Architect
conducts analysis, design, evaluation, modification, testing and implementation
of enterprise wide systems across functional areas. Plans and directs studies
of potential electronic data processing applications and prepares design
proposals to reflect cost, time and alternative actions to satisfy existing and
future needs of the corporation. Develops test plans and protocols for
evaluation of system performance. Conducts analysis of systems specifications
and uses the latest analysis/diagramming tools to represent business/technical
processes. Develops conversion and system implementation plans.
Prepares and obtains approval of system and programming documentation.
Recommends changes in development, maintenance and system standards.
Coordinates system upgrade activity. Trains user personnel in the conversion
and implementation of the system. Using experience with a variety of
Customer Relationship Management technologies, leads internal and external
clients with Internet-, intranet-, or extranet-based applications. Develop
detailed system requirements including interface specifications. Review
internal technical design and customer facing documentation. Assess external
applications and platforms to be used as a part of the solution. Perform system
integration functions e.g. developing an integration layer across applications.
Providing technical assistance with the ongoing transition from existing
systems providing a highly available and redundant solution. Provides
system/application design engineering solutions that align with Remedy
standards and satisfy
businesses requirements. Plays a direct role in programming, maintenance,
technical support, documentation and administration of the applications.
Establishes and communicates standards to manage cost and ensure continuity of
applications. Works pro-actively to ensure high performance, high reliability
and rapid trouble resolution of Remedy workflow System. Evaluate and recommend
improvement measures. Provide technical leadership, installation and
configuration of the following BMC tools: BMC Remedy ITSM, Customer Support
Suite, Action Request System and Mid-tier. Support of operations resulting in
efficiency gains, increased capacity, improved compliance, higher performance
and improved reporting. Provides product usability, evaluation and
support to development teams, including the analysis and investigation of CRM
applications/systems, graphics, web, multimedia, voice response and
conversational user interaction. Creates, evaluates and modifies prototypes to
support evolving software application development. May develop user profiles,
with emphasis on human error control, display issues, visual interaction,
physical manipulation, and task and objective analyses. May assist in
developing design concept and implementation, providing input on user design
considerations. Develops and applies software design/usability processes in the
investigation of technical problems. May produce specifications describing user
requirements and internal structures for product in development. Over time,
works from learning one technology, method, and approach to being fully versed
on all including emerging technologies, methods, and design considerations. As
the career progresses, formal software engineering and system engineering
skills will be acquired. Higher levels are expected to be able to complete
business system analysis skills. Provides technical leadership in the
evaluation, implementation and support of BMC's technical
application infrastructure. Participates in analyzing and assessing business
needs for automated systems. Participates in formulating and delivering action
plans for ensuring or improving automated support for the business.
Understanding and applying, in depth, the capabilities and limitations of
supported technologies and platforms and staying current with advances in
desktop and application technologies. Responsibility for recommending technical
architecture solutions and facilitating the efficient and effective application
of these solutions. Researching the impact of technology upgrades and
integrations on existing systems. Project management of technical aspects of
projects including integration, scope, time, cost, quality, communications and
procurement management. Understand prototyping concepts and techniques, and is
able to translate process and data models into application prototypes and
technical specifications. Maintaining and improving proficiency in the use
of integrated methodologies and project management tools. Responsibility for
knowing the business processes and applying that knowledge to data
requirements, automated business solutions, integration issues, and reporting
requirements for areas of responsibility. Competencies that are very
important to the job are: decision making, managing execution, planning,
managing and improving processes, strategy, innovation, influence, engage and
inspire, foster teamwork, building talent, write effectively, speak with
impact, build relationships, manage differences, drive for results,
adaptability, and self-development. Competencies that are important to the
job are: financial acumen, cultural sensitivity and courage. Typically requires
a minimum of 8 years of related experience. Graduate coursework is desirable.
A track record of several successful Remedy Implementations (ITSM -
Helpdesk/Change/Asset, Customer Support, Quality Management or CMDB) Minimum
of 8 years
of experience in enterprise architecture, systems integration, package
implementation, and/or interactive design, and Architecture experience. ITIL
process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt). ITIL
certification is a big plus Experience in Web Services, J2EE, Java, JSP, XML,
SOA, IVR, CTI is a big plus Enterprise Application Integration (preferably
using WebMethods) is a plus, but not required Working understanding of Unix
OS, SQL and relational database. Preferably Oracle Programming background a
definite plus
REQUIRED SKILLS Minimum Required Actual Experience 1. Remedy Architecture
- conceptual vs. hands-on. (Must have experience spec'ing hardware,
databases, forms, Remedy v.7 experience, ITSM Suite design, implementation and
integration etc...) 60-70% conceptual architect 2. Remedy Architecture --
LEAD Lead by example (hands-on configuration, integration, and strong
customization experience). Ask what interfaces they have written. 30-40%
hands-on 3. Remedy Architecture -- Scope of role Must have hands-on role
leading large scale implementations 1000 seats or higher 4. Production
Support - must be very comfortable in a production support role - hands on
customer support 50% support role 5. Communication Skills - Strong command of
English; high-visibility experience interfacing with all levels, including Exec
Mgmt - direct communicator. 6. Location -- Must reside at one of the
following locations or be willing to relocate to Houston, TX 1) Texas 2) Bay
Area, (Sunnyvale) CA 3) Waltham, MA 4) Relocate to Houston 7. Global
experience - Must have experience working with global (India), cross-functional
teams; prefer Lead role on these teams 8. System Integration(Must have Java,
LDAP, and Oracle or Siebel DBA skills). CSS Suite development experience a
HIGH plus!) Should be able to talk to several examples 9. Attitude - Can do,
eager to learn, strong communicator, high-energy You feel the candidates
passion for what he does
Sincerely,
Jeffrey Glaser
VP, IT Resource Recruiting
INVIZCORP Inc., 43912 Championship Place, Ashburn, VA 20147
703-729-3382 (o) 703-597-7167 (c)
[EMAIL PROTECTED] www.invizcorp.com
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