He must have missed the whole "walking on water" qualification, too, though it is implied. They're looking for more than a Remedy superstar here. I wish you luck finding that person, Jeff. No one could pay me enough to move from cool Seattle to muggy Houston. To each their own. ;)
Rick On Tue, Jun 3, 2008 at 8:02 AM, Matt Reinfeldt <[EMAIL PROTECTED]> wrote: > ** > > Jeff, > > > > Thank you for the interest, however, I am in a full-time employment > situation that allows me to work from home, which is working out quite well > for me. If that situation changes, I will keep you in mind. > > > > By the way, you did not mention compensation or if relocation costs are > covered (maybe I missed it…?). > > > > Matt Reinfeldt > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Jeff Glaser > *Sent:* Tuesday, June 03, 2008 9:41 AM > *To:* [email protected] > *Subject:* OT--Need Remedy Architect--Direct Hire > > > > ** > > This is a unique opportunity for a Remedy Architect: (Please send resumes > first) (No third parties or agencies) > > Remedy Architect > > The ideal candidate will have advanced Remedy Architecture skills > implementing large systems (500 seats and up) and advanced software > integration skills (Java). This person will help architect the internal > Remedy Customer support system, ensure Remedy easily integrates with 1 Cubed, > provide high level customer support and help guide our India team. The > Application Architect conducts analysis, design, evaluation, modification, > testing and implementation of enterprise wide systems across functional > areas. Plans and directs studies of potential electronic data processing > applications and prepares design proposals to reflect cost, time and > alternative actions to satisfy existing and future needs of the corporation. > Develops test plans and > > protocols for evaluation of system performance. Conducts analysis of systems > specifications and uses the latest analysis/diagramming tools to represent > business/technical processes. Develops conversion and system implementation > plans. Prepares and obtains approval of system and programming > documentation. Recommends changes in development, maintenance and system > standards. Coordinates system upgrade activity. Trains user personnel in the > conversion and implementation of the system. Using experience with a > variety of Customer Relationship Management technologies, leads internal and > external clients with Internet-, intranet-, or extranet-based applications. > Develop detailed system requirements including interface specifications. > Review internal technical design and customer facing documentation. Assess > external applications and platforms to be used as a part of the solution. > Perform system integration functions e.g. developing an integration layer > across applications. > > Providing technical assistance with the ongoing transition from existing > systems providing a highly available and redundant solution. Provides > system/application design engineering solutions that align with Remedy > standards and satisfy businesses requirements. Plays a direct role in > programming, maintenance, technical support, documentation and administration > of the applications. Establishes and communicates standards to manage cost > and ensure continuity of applications. Works pro-actively to ensure high > performance, high reliability and rapid trouble resolution of Remedy workflow > System. Evaluate and recommend improvement measures. Provide technical > leadership, installation and configuration of the following BMC tools: BMC > Remedy ITSM, Customer Support Suite, Action Request System and Mid-tier. > Support of operations resulting in efficiency gains, increased capacity, > improved compliance, higher performance and improved reporting. > Provides product usability, > > evaluation and support to development teams, including the analysis and > investigation of CRM applications/systems, graphics, web, multimedia, voice > response and conversational user interaction. Creates, evaluates and modifies > prototypes to support evolving software application development. May develop > user profiles, with emphasis on human error control, display issues, visual > interaction, physical manipulation, and task and objective analyses. May > assist in developing design concept and implementation, providing input on > user design considerations. Develops and applies software design/usability > processes in the investigation of technical problems. May produce > specifications describing user requirements and internal structures for > product in development. Over time, works from learning one technology, > method, and approach to being fully versed on all including emerging > technologies, methods, and design considerations. As the career progresses, > formal software engineering > > and system engineering skills will be acquired. Higher levels are expected > to be able to complete business system analysis skills. Provides technical > leadership in the evaluation, implementation and support of BMC's technical > application infrastructure. Participates in analyzing and assessing business > needs for automated systems. Participates in formulating and delivering > action plans for ensuring or improving automated support for the business. > Understanding and applying, in depth, the capabilities and limitations of > supported technologies and platforms and staying current with advances in > desktop and application technologies. Responsibility for recommending > technical architecture solutions and facilitating the efficient and effective > application of these solutions. Researching the impact of technology upgrades > and integrations on existing systems. Project management of technical aspects > of projects including integration, scope, time, cost, quality, communications > and > > procurement management. Understand prototyping concepts and techniques, and > is able to translate process and data models into application prototypes and > technical specifications. Maintaining and improving proficiency in the use of > integrated methodologies and project management tools. Responsibility for > knowing the business processes and applying that knowledge to data > requirements, automated business solutions, integration issues, and reporting > requirements for areas of responsibility. Competencies that are very > important to the job are: decision making, managing execution, planning, > managing and improving processes, strategy, innovation, influence, engage and > inspire, foster teamwork, building talent, write effectively, speak with > impact, build relationships, manage differences, drive for results, > adaptability, and self-development. Competencies that are important to > the job are: financial acumen, cultural sensitivity and courage. Typically > requires a minimum > > of 8 years of related experience. Graduate coursework is desirable. A > track record of several successful Remedy Implementations (ITSM - > Helpdesk/Change/Asset, Customer Support, Quality Management or CMDB) Minimum > of 8 years of experience in enterprise architecture, systems integration, > package implementation, and/or interactive design, and Architecture > experience. ITIL process knowledge (Incident Mgmt, Change Mgmt, > Configuration Mgmt). ITIL certification is a big plus Experience in Web > Services, J2EE, Java, JSP, XML, SOA, IVR, CTI is a big plus Enterprise > Application Integration (preferably using WebMethods) is a plus, but not > required Working understanding of Unix OS, SQL and relational database. > Preferably Oracle Programming background a definite plus > > *REQUIRED SKILLS Minimum Required Actual Experience* 1. Remedy > Architecture - conceptual vs. hands-on. (Must have experience spec'ing > hardware, databases, forms, Remedy v.7 experience, > > ITSM Suite design, implementation and integration etc...) 60-70% conceptual > architect 2. Remedy Architecture -- LEAD Lead by example (hands-on > configuration, integration, and strong customization experience). Ask what > interfaces they have written. 30-40% hands-on 3. Remedy Architecture -- > Scope of role Must have hands-on role leading large scale implementations > 1000 seats or higher 4. Production Support - must be very comfortable in a > production support role - hands on customer support 50% support role 5. > Communication Skills - Strong command of English; high-visibility experience > interfacing with all levels, including Exec Mgmt - direct communicator. > 6. Location -- Must reside at one of the following locations or be willing > to relocate to Houston, TX 1) Texas 2) Bay Area, (Sunnyvale) CA 3) Waltham, > MA 4) Relocate to Houston 7. Global experience - Must have experience > working with global (India), cross-functional teams; prefer Lead role on these > > teams 8. System Integration(Must have Java, LDAP, and Oracle or Siebel DBA > skills). CSS Suite development experience a HIGH plus!) Should be able to > talk to several examples 9. Attitude - Can do, eager to learn, strong > communicator, high-energy You feel the candidates passion for what he does > > > > Sincerely, > > > > *Jeffrey Glaser* > > VP, IT Resource Recruiting > > INVIZCORP Inc., 43912 Championship Place, Ashburn, VA 20147 > > > > 703-729-3382 (o) 703-597-7167 (c) > > [EMAIL PROTECTED] www.invizcorp.com > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
