I hope that this is easier to read (Apologies for the previous email. (Addendum: This job pays (base) $110K-$120K, plus bonus opportunites, and relocation assistance ($) is available. May be US Citizen or Green Card Holder)
Remedy Architect The ideal candidate will have advanced Remedy Architecture skills implementing large systems (500 seats and up) and advanced software integration skills (Java). This person will help architect the internal Remedy Customer support system, ensure Remedy easily integrates with 1 Cubed, provide high level customer support and help guide our India team. The Application Architect conducts analysis, design, evaluation, modification, testing and implementation of enterprise wide systems across functional areas. Plans and directs studies of potential electronic data processing applications and prepares design proposals to reflect cost, time and alternative actions to satisfy existing and future needs of the corporation. Develops test plans and protocols for evaluation of system performance. Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Coordinates system upgrade activity. Trains user personnel in the conversion and implementation of the system. Using experience with a variety of Customer Relationship Management technologies, leads internal and external clients with Internet-, intranet-, or extranet-based applications. Develop detailed system requirements including interface specifications. Review internal technical design and customer facing documentation. Assess external applications and platforms to be used as a part of the solution. Perform system integration functions e.g. developing an integration layer across applications. Providing technical assistance with the ongoing transition from existing systems providing a highly available and redundant solution. Provides system/application design engineering solutions that align with Remedy standards and satisfy businesses requirements. Plays a direct role in programming, maintenance, technical support, documentation and administration of the applications. Establishes and communicates standards to manage cost and ensure continuity of applications. Works pro-actively to ensure high performance, high reliability and rapid trouble resolution of Remedy workflow System. Evaluate and recommend improvement measures. Provide technical leadership, installation and configuration of the following BMC tools: BMC Remedy ITSM, Customer Support Suite, Action Request System and Mid-tier. Support of operations resulting in efficiency gains, increased capacity, improved compliance, higher performance and improved reporting. Provides product usability, evaluation and support to development teams, including the analysis and investigation of CRM applications/systems, graphics, web, multimedia, voice response and conversational user interaction. Creates, evaluates and modifies prototypes to support evolving software application development. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation, and task and objective analyses. May assist in developing design concept and implementation, providing input on user design considerations. Develops and applies software design/usability processes in the investigation of technical problems. May produce specifications describing user requirements and internal structures for product in development. Over time, works from learning one technology, method, and approach to being fully versed on all including emerging technologies, methods, and design considerations. As the career progresses, formal software engineering and system engineering skills will be acquired. Higher levels are expected to be able to complete business system analysis skills. Provides technical leadership in the evaluation, implementation and support of BMC's technical application infrastructure. Participates in analyzing and assessing business needs for automated systems. Participates in formulating and delivering action plans for ensuring or improving automated support for the business. Understanding and applying, in depth, the capabilities and limitations of supported technologies and platforms and staying current with advances in desktop and application technologies. Responsibility for recommending technical architecture solutions and facilitating the efficient and effective application of these solutions. Researching the impact of technology upgrades and integrations on existing systems. Project management of technical aspects of projects including integration, scope, time, cost, quality, communications and procurement management. Understand prototyping concepts and techniques, and is able to translate process and data models into application prototypes and technical specifications. Maintaining and improving proficiency in the use of integrated methodologies and project management tools. Responsibility for knowing the business processes and applying that knowledge to data requirements, automated business solutions, integration issues, and reporting requirements for areas of responsibility. Competencies that are very important to the job are: decision making, managing execution, planning, managing and improving processes, strategy, innovation, influence, engage and inspire, foster teamwork, building talent, write effectively, speak with impact, build relationships, manage differences, drive for results, adaptability, and self-development. Competencies that are important to the job are: financial acumen, cultural sensitivity and courage. Typically requires a minimum of 8 years of related experience. Graduate coursework is desirable. A track record of several successful Remedy Implementations (ITSM - Helpdesk/Change/Asset, Customer Support, Quality Management or CMDB) Minimum of 8 years of experience in enterprise architecture, systems integration, package implementation, and/or interactive design, and Architecture experience. ITIL process knowledge (Incident Mgmt, Change Mgmt, Configuration Mgmt). ITIL certification is a big plus Experience in Web Services, J2EE, Java, JSP, XML, SOA, IVR, CTI is a big plus Enterprise Application Integration (preferably using WebMethods) is a plus, but not required Working understanding of Unix OS, SQL and relational database. Preferably Oracle Programming background a definite plus REQUIRED SKILLS 1. Remedy Architecture - conceptual vs. hands-on. (Must have experience spec'ing hardware, databases, forms, Remedy v.7 experience, ITSM Suite design, implementation and integration etc...) 60-70% conceptual architect 2. Remedy Architecture -- LEAD Lead by example (hands-on configuration, integration, and strong customization experience). Ask what interfaces they have written. 30-40% hands-on 3. Remedy Architecture -- Scope of role Must have hands-on role leading large scale implementations 1000 seats or higher 4. Production Support - must be very comfortable in a production support role - hands on customer support 50% support role 5. Communication Skills - Strong command of English; high-visibility experience interfacing with all levels, including Exec Mgmt - direct communicator. 6. Location -- Must reside at one of the following locations or be willing to relocate to Houston, TX 1) Texas 2) Bay Area, (Sunnyvale) CA 3) Waltham, MA 4) Relocate to Houston 7. Global experience - Must have experience working with global (India), cross-functional teams; prefer Lead role on these teams 8. System Integration(Must have Java, LDAP, and Oracle or Siebel DBA skills). CSS Suite development experience a HIGH plus!) Should be able to talk to several examples 9. Attitude - Can do, eager to learn, strong communicator, high-energy You feel the candidates passion for what he does Sincerely, Jeffrey Glaser VP, IT Resource Recruiting INVIZCORP Inc., 43912 Championship Place, Ashburn, VA 20147 703-729-3382 (o) 703-597-7167 (c) [EMAIL PROTECTED] www.invizcorp.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
