Nathan, One thing you could try is re-importing.. You will need to import a home page definition from a server that has exactly the same version and patch of the AR Server and exactly the same applications that you have on your server (IM, AM, CM, PM, SLM, AIE, etc etc) If you import from a server that does not have the same stuff then you will either end up with an inconsistency in the entry points on your application list field. If you have a def backup of your home page while it was working, that would be good too.. List all the entry points that you see on your list and if one of us has exactly the same list as yours, their def file would be useful for you.. Joe
----- Original Message ---- From: "Foy, Nathan" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 3:02:03 PM Subject: Mid-Tier: Caught Exception error ** We started receiving this error today when accessing the mid-tier: Caught Exception: ‘mHaveVisualCharacteristics’ is null or not an object This error only pops up when accessing the Home Page and the Applications List field does not populate. All other forms are fine. In troubleshooting this, I removed the Applications List field, flushed the cache, and reload the Home Page. Still received the exception error. If I change the entry point to some other form, I can login and access that form with no problems. The issue is centered around the Home Page. I can access the Home Page and all other forms just fine via the client. Any ideas? ARS 7.1.00 ITSM 7.0 Win2003 OS SQL Server 2005 Nathan Foy Senior Remedy Administrator The ServiceMaster Company, Inc 889 Ridge Lake Blvd, C2-1150 Memphis, TN 38120 Tel: (901) 597-7744 Fax: (901) 597-9995 CONFIDENTIALITY NOTICE: The information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
