We started receiving this error today when accessing the mid-tier:
Caught Exception: 'mHaveVisualCharacteristics' is null or not an
object
This error only pops up when accessing the Home Page and the Applications List
field does not populate. All other forms are fine. In troubleshooting this, I
removed the Applications List field, flushed the cache, and reload the Home
Page. Still received the exception error.
If I change the entry point to some other form, I can login and access that
form with no problems. The issue is centered around the Home Page.
I can access the Home Page and all other forms just fine via the client.
Any ideas?
ARS 7.1.00
ITSM 7.0
Win2003 OS
SQL Server 2005
Nathan Foy
Senior Remedy Administrator
The ServiceMaster Company, Inc
889 Ridge Lake Blvd, C2-1150
Memphis, TN 38120
Tel: (901) 597-7744
Fax: (901) 597-9995
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