Then make sure that they understand that there will be no sharing of data of any kind, or transferring of tickets, etc., between the two divisions if they set up independent systems (without significant additional customization on both systems to achieve that, of course). If any IT services or data sources are ever centralized, their inclusion in each application will have to be done separately. You might take out some insurance against a future where someone wants to consolidate the two systems by adding division-specific prefixes to Request Ids, but the underlying Entry IDs are going to overlap. Each division will also bear the cost of an entire set of servers (include two development environments) and licenses - nothing will be reusable between the divisions. It is the "simple" solution if you have the resources to duplicate everything. If they are under completely different financial and auditing requirements or laws it may, in fact, be the only way to be in compliance with those regulations.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, June 04, 2008 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Configure Two Divisions On Server ** I know what you mean - but they do not want to have a central team. Each division wants their own administrators and they want the two administrators to be completely independant without the ability to do any damage to the other division's system. Might be an over-simplified suggestion, but why not activate multi-tenancy, have one server, and one central team to administer it for both divisions? -----Original Message----- From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 4 Jun 2008 1:44 pm Subject: Re: Configure Two Divisions On Server Might be an over-simplified suggestion, but why not activate multi-tenancy, have one server, and one central team to administer it for both divisions? -----Original Message----- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
