You don't need a third party - you just need to re-work the workflow to populate those fields on the RQC:ServiceRequestWizard Form - which pushes to the SRM:Request Form that has the fields. We did the same thing - we only use 1 of the Operational and then 2 of the Products at this time.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 10, 2008 1:37 PM To: [email protected] Subject: Re: Version 7 Product Categorizations ** Kathy, I don't know what tool they are talking about, but you do need to be sure that any fields you add to the console also exist in that source form (which I can't remember the name of) that contains all of the fields in the Console - sort of like SHR:ConsolidatedList was in HD 6. And then add those fields to copies of the Filters the Console uses to push the data into the Interface_Create form, etc. It's not as easy as we'd like it to be, but it can be done. Rick On Tue, Jun 10, 2008 at 11:24 AM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** Hello, On the RQC:ServiceRequest Console form in ITSM 7, AR 7.x - we wanted to add the (3) Product Categorization fields onto the Requester Console. Someone said that we need a third party tool - What on earth? Is there some reason why we would not be able to display these three product categorization menus on the Requester Console? This should be a matter of adding the 3 fields to display the Product Categorizations correct and retrieving the data from where the product categorization data exists? The Operational Categorizations are on the Requester Console. ________________________________ Get the Moviefone Toolbar <http://toolbar.aol.com/moviefone/download.html?ncid=aolcmp0005000000001 1> . Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
