We have Remedy AR Server 7.0 with Incident Management, Asset Management 7.x in it. We have configured customers also in our Remedy environment using "Application Administration Console" We are working on auto tickets generation (tickets that are created by auto alarms form BMC Patrol, and after enrichment from BEM arrives in Remedy.) The tickets are coming for a default company name "Remedy, a BMC Software Company" with customer names as "BMC Impact Manager".
We want to get auto tickets to be generated against different customers with their respective customer login profiles. Please let me know how to achieve this.How can we filter out this tickets against different customer names. We had also installed IBRSD AR module on remedy machine, which is pre requisite for auto tickets. Has anyone any clue on IBRSD customization or how it can be achieved? -- View this message in context: http://www.nabble.com/IBRSD-component-for-integrating-BMC-Event-Manager---Remedy...-tp17792170p17792170.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
