Doesn't sound like you will be able to because Remedy can't seem to identify that OS properly, but one thing is that if your server is 7.1, you may want ALL of your users to upgrade, not just the Vista folks...so maybe getting your 2003 users to upgrade won't be such a bad thing anyway
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Thursday, June 12, 2008 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: $OS$ (AR_KEYWORD_OS) ** David Morgan wrote: Ian You can use the $OS$ keyword which is fine, but you may want the $VERSION$ keyword instead? OS The operating system of the machine on which a process is running. You can use this keyword to build workflow that executes conditionally based on the current operating system. Web applications do not support the $OS$ keyword; it will return NULL. VERSION The software version running on the client (active links) or server (filters and escalations). This keyword includes any applicable patch number. Note: The $VERSION$ keyword might not be interpreted correctly in workflow running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword in qualifications to detect UNIX user tool clients. Regards Dave Morgan Dave, I am aware of the Version keyword and I do check for it. What I am trying to do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if they are running V7.0.0 or earlier. I am wanting to include the word 'Vista' in the the message window, but how can I definitely tell that they are running Vista if the OS string is the same for Windows 2003 and Vista? Ian _____ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England & Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
