Gary, The theory is correct. However, the practice might be that a Submit actually also does a Modify.
You need to check the actual workflow to identify what is failing. Also keep in mind that "Submitter mode Locked" is not the only requirement. The fields may need to be "Open at Submit", or the user may have to have explicit change authority to the field to be able to supply a value at all for any field that they are setting, and at least all Required fields. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote: > ** > > Okay, I have my submitter mode set to Locked and has been for quite some > time. > > > > I have a user though, that has a read license, and when she goes to create a > ticket, she's getting the following error: > > > > ARERR [8932] You do not have write license > > > > It is true she doesn't, but if your submitter mode is locked, then you don't > need a license. What am I missing? > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > Best Product, Best People, Best PriceTM > > An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
