Thanks, I forgot about that caveat. I do not think that should be required, since they have a modify permission to the field, but I remember now that it is required.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Friday, June 13, 2008 8:51 AM To: [email protected] Subject: Re: sanity check -- users submit tickets without fixed/floating license. The fields have to have "Allow Any User to Submit" checked. Dwayne Martin James Madison University ---- Original message ---- >Date: Fri, 13 Jun 2008 09:37:15 -0400 >From: Carey Matthew Black <[EMAIL PROTECTED]> >Subject: Re: sanity check -- users submit tickets without fixed/floating >license. >To: [email protected] > >Gary, > >The theory is correct. However, the practice might be that a Submit >actually also does a Modify. > >You need to check the actual workflow to identify what is failing. >Also keep in mind that "Submitter mode Locked" is not the only >requirement. The fields may need to be "Open at Submit", or the user >may have to have explicit change authority to the field to be able to >supply a value at all for any field that they are setting, and at >least all Required fields. > >HTH. > >-- >Carey Matthew Black >Remedy Skilled Professional (RSP) >ARS = Action Request System(Remedy) > >Love, then teach >Solution = People + Process + Tools >Fast, Accurate, Cheap.... Pick two. > > >On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate) ><[EMAIL PROTECTED]> wrote: >> ** >> >> Okay, I have my submitter mode set to Locked and has been for quite some >> time. >> >> >> >> I have a user though, that has a read license, and when she goes to create a >> ticket, she's getting the following error: >> >> >> >> ARERR [8932] You do not have write license >> >> >> >> It is true she doesn't, but if your submitter mode is locked, then you don't >> need a license. What am I missing? >> >> >> >> Thanks, >> >> >> >> Gary Opela, Jr., RSP >> >> Remedy Engineer >> >> Leader Communications, Inc. >> >> http://www.5pointleader.com >> >> http://www.lcibest.com >> >> Best Product, Best People, Best PriceTM >> >> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
