Thank you! Say Hello to NYC for me it's been sometime since I've been in the Big Apple.
John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Benedetto Cantatore <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/16/2008 06:08 PM Please respond to [email protected] To [email protected] cc Subject Re: Crystal Report Question ** John, The crosstab is dependant on the selection criteria for the most part to select records.... that said I'm thinking the way you can get what you want is to put that crosstab in a group and have the group filter out the records you don't need. The group can be something as simple as true/false, and you supress the false records. Alternatively, you can create a mock crosstab report which will probably work best. See Business Object's website for that info. Also tek-tips.com is an excellent source for Crystal reports help. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> [EMAIL PROTECTED] 06/16/08 3:01 PM >>> ** I'm trying to use Cross-Tab to display Incidents that are closed in the first hour after the Helpdesk person takes it. I have my formula that pulls the tickets to be counted. [EMAIL PROTECTED] three months} AND {HPD_HelpDesk.Assigned_To_Group_}= 'Service_Desk_NAM' AND {HPD_HelpDesk.Status} = ['Resolved', 'Closed'] AND ({HPD_HelpDesk.Status_History_Resolved_TIME}-{HPD_HelpDesk.Status_History_New_TIME})<= .04 Which works if the formula is in the record selection. If I move the formula to a field on the Cross-Tab I get all tickets not just the ones I'm looking for. There is a button on the Cross-Tab to add a formula but if seems that Cross-Tab do not use formulas. Is there a box I need to check off to have the formula run in the Cross-Tab? The bottom line I'm lookingg for is the percent closed in the first hour over the total number of ticket for given month. I tried creating a sub report with a Cross-Tab showing all tickets but could not find a way to percent the two fields (One from the first Cross-Tab the second from the sub report Cross-Tab. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
