>From the User tool turn on logging (at least API and Database) and see what SQL statement is the one taking so long
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Wednesday, June 18, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form Thank you for the script Fred, All the concerned B Table indexes are coming up as Valid. The selection query for the table does use indexed fields too. Any other things I can check up.... _ Ankur ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: 18 June 2008 08:08 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form Fred, There are three tables on the form(Email handler Form) First table is attachment table, this brings the attachment to this form from another form. Second table is the attachment pool. Third table fetches the data from AR System Email Attachment Join. I have also turned down the table refreshes on display. No Improvement. I'd be glad if you can fwd me the script to check indexes on tables. Regards Ankur ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: 18 June 2008 07:31 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form What table do you have on the form? It still sounds like an index problem (Either you are missing an index on the B table or your selection query for your table on the form is not using an index). Since you are on Oracle I have a script you can use to verify if all tables have their primary (Remedy defined), and User defined indexes. Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Wednesday, June 18, 2008 5:15 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to retrieve data from a form Hi Guys, Another thing which I forgot to mention, the status bar at the bottom does show that it found the record and it gets stuck saying "Refreshing table up to Administrator`s limit" Ankur ________________________________ From: Ankur Gulati Sent: 18 June 2008 03:30 PM To: 'arslist@ARSLIST.ORG' Subject: Unable to retrieve data from a form Hi Listers, We have a form which has 5 BLOB fields. There are around 67000 records and it takes around 3-4 hrs to search for a single record. I search on the request_id. We do have couple of other indexes in place apart on Request ID field. The actual workflow is that an AL does a push field and creates a new record in a form and then second Set field is fired in same AL which opens this new record in modify window. So this is where it fails to open this new record and even if I open the form and search for any record it takes forever to show up and usually it freezes. I have rebuild the indexes but no improvement. On another form without no BLOB data and 100+ fields, it takes less than a sec to search a record. Logs doesn't show anything. AL, SQL and filter log just shows the perfect creation of new record and then on Display it does show the opening of the form in SET Operation. What all should I check? ARS. 7.0 Patch 5 Database Oracle 9i Regards Ankur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
