Hi List, In ITSM Incident Management console we have a table field that shows all the tickets for all the group the user is assigned to. Whenever we select one incident to assign it to a group member using the "Quick Action " button another selection is happening automatically in the table. Now this selection is happening in a adhoc procedure which the user is unaware of resulting in wrong assignment of tickets. This is a serious issue for people dealing with huge number of tickets. I have tried studying the worklog. But could not reach into some satisfying result. Please suggest.
Regards Arnab _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
