I did raise a ticket with BMC and looking forward towards their update.... On 6/27/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Did you ask Remedy to confirm your findings? > > > > On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > > ** > > yeah that is what my concern is.... > > > > Regards > > Arnab > > > > > > On 6/27/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > I'm running 7.0.03 patch 007 and I tried what you said - it seems to > work. > > > > > > Sounds like a defect. > > > > > > > > > On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Hi, > > > > > > > > The ITSM version is 7.1.00 and patch no is 2. > > > > > > > > Regards > > > > Arnab > > > > > > > > > > > > On 6/27/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > > > > > > > What version / patch level of ITSM 7 are you running? > > > > > > > > > > Ty > > > > > > > > > > > > > > > On 6/27/08, Arnab Baral <[EMAIL PROTECTED]> wrote: > > > > > > ** > > > > > > Hi List, > > > > > > > > > > > > In ITSM Incident Management console we have a table field that > shows > > all > > > > the > > > > > > tickets for all the group the user is assigned to. > > > > > > Whenever we select one incident to assign it to a group member > using > > the > > > > > > "Quick Action " button another selection is happening > automatically > > in > > > > the > > > > > > table. Now this selection is happening in a adhoc procedure which > > the > > > > user > > > > > > is unaware of resulting in wrong assignment of tickets. > > > > > > This is a serious issue for people dealing with huge number of > > tickets. > > > > > > I have tried studying the worklog. But could not reach into some > > > > satisfying > > > > > > result. > > > > > > Please suggest. > > > > > > > > > > > > Regards > > > > > > Arnab__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > > Answers > > > > Are" > > > > > > html___ > > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > > > > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > > > > html___ > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >
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