It should be no problem to update the assignment groups of the ticket. Just make sure you do it right. Also, what release of the Help Desk are you on? If you are on 6 or below, the diary field can be edited by DiaryEditor available at www.softwaretoolhouse.com
If you are on 7 then you can edit the HPD:WorkLog form directly to delete the confidential info. Also, if you are on 7 it is still possible for people to read thie worklog even if they have no access to the ticket (as it is another form). You can also update the record's groups field. Cheers Ben Chernys www.softwaretoolhouse.com >----- ------- Original Message ------- ----- >From: Elinore AR <[EMAIL PROTECTED]> >To: [email protected] >Sent: Tue, 1 Jul 2008 03:06:32 > >hi all, can anyone show me how to execute Direct >SQL command on >filters to update/modify Assignee Group? > >a ticket was accidentally logged with some highly >confidential >information but we don't want to delete the ticket, >just limit the >access to the ticket to no one but our Remedy >Administrators (for >audit purposes). i created a filter that updates >the Assignee Group to >1 but it doesn't look like it's working :( > >does anyone have any workaround to accomplish this? > > >thanks in advance for your help!!! > >___________________________________________________ >____________________________ >UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org >Platinum Sponsor: www.rmsportal.com ARSlist: "Where >the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
