hi all, can anyone show me how to execute Direct SQL command on filters to update/modify Assignee Group?
a ticket was accidentally logged with some highly confidential information but we don't want to delete the ticket, just limit the access to the ticket to no one but our Remedy Administrators (for audit purposes). i created a filter that updates the Assignee Group to 1 but it doesn't look like it's working :( does anyone have any workaround to accomplish this? thanks in advance for your help!!! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
