Hi Listers, I am running the latest versions of ARS. That is Server 7.1.0 patch 3 on SQL Server, Windows 2003 envrionment. The system uses the email engine to process incoming emails and submit new change requests via the CHG:ChangeInterface_Create form. The problem is that unless I give the user that is specified in the email a fixed or floating license the submit fails with the following error This is the entry in email log file: You do not have write access (at create time) to field 1 This is the email that is returned to the sender: Instruction: Submit Instruction Number: 1 Instruction Template:
Message Type: Message Number: 8932 Message Text: You do not have write license Appended Text: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 332 Message Text: You do not have write access (at create time) to field Appended Text: 1 These errors seem to imply that the user has no rights to update the request ID field. I was under the impression that the "allow any user to submit" flag was redundant on the request ID field. In this case both submitter and public have been given write access to the field without success. Can anyone else shed any light on why I'm seeing this problem? Thanks for the help, Rod _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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