Listers, please forward to anyone who may be interested.
Remedy 6-month (min) Contract in Austin area. Responsibilities: Architect, deploy, support, and in some cases, train users on the BMC Remedy product set. Should have successfully deployed 7.x SLM and the Atrium CMDB 2.x. Responsibilities will include but are not limited to: * Develop and deploy SLMs (SLAs) for key business processes using BMC Remedy SLM 7.x * Configuration and integration with Remedy Atrium CMDB * Development and customization of BMC Remedy applications * Deliver design specifications after attending "Requirements Analysis" sessions and customer workshops * Scope and develop custom applications * Provide system and customization documentation * System troubleshooting * Implement integrations to the BMC Remedy applications * Provide technical assistance on pre-sales calls and demos * Assist the Frontline Support when not working on active projects * Provide project leadership and project management * Mentor junior engineers Required Skills/Experience/Education: * A four-year undergraduate degree (Bachelor) * Demonstrated mastery of documentation software (e.g., Microsoft Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics editing package such as Photoshop, etc.) * References indicating a proven track record of working well with technical subject matter experts (SMEs) AND with non-technical managers and project stakeholders * Experience in business process and/or technical consulting * Experience defining and leading IT improvement projects Preferred Experience/Education * Project management experience (on documentation projects) * Experience with ITIL best practices * Experience with Remedy software products (also good: software in the same general class and category, as concepts will be familiar) * Experience with PRINCE2 project management methodology (also good: PMI project management experience) * Experience with Incident, Problem, Change, Configuration and Asset Management * Broad knowledge of IT Please contact me for more details. Thanks! Luna Luna Zuniga Senior Technical Recruiter 9801 Westheimer, Suite 950 Houston, TX 77042 Office: 713-335-1507 Cell: 832-866-6893 [EMAIL PROTECTED] www.bluware.com Join my network on LinkedIn <http://www.linkedin.com/in/lunazuniga> and stay connected! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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