JR,
We have the same issue on our server as well (ITSM 7 patch 003). Even though everything is processed the app event status remains "error." The only difference is that the request id field changed from "in progress" to an incident number. Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Thursday, July 03, 2008 12:22 PM To: [email protected] Subject: Service Request App Event Status ** Hi, I was hoping someone may have some insight into the Service Request module. When a service request has an error on it, you can go into the Requester module and View Requests with Errors. With a Request that has errors, you can click on the Change/Incident Data tab and click 'Reset Error' or 'View Events'. When I click on View Events and 'Retry' the process, the error is resolved and the CAI Event is removed. What I am wondering is why the App Event Status on the Service Request remains on 'Error'. This occurs whether or not I choose Reset Error before View Events / Retry. It seems to me that the App Event Status should return to a status of 'OK' after the Error is removed. I'm wondering if the App Event Status remaining at Error is normal or if there is a disconnect in the system somewhere. ITSM 703 P7 Thanks, JR __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
