Hi,
I was hoping someone may have some insight into the Service Request module. When a service request has an error on it, you can go into the Requester module and View Requests with Errors. With a Request that has errors, you can click on the Change/Incident Data tab and click 'Reset Error' or 'View Events'. When I click on View Events and 'Retry' the process, the error is resolved and the CAI Event is removed. What I am wondering is why the App Event Status on the Service Request remains on 'Error'. This occurs whether or not I choose Reset Error before View Events / Retry. It seems to me that the App Event Status should return to a status of 'OK' after the Error is removed. I'm wondering if the App Event Status remaining at Error is normal or if there is a disconnect in the system somewhere. ITSM 703 P7 Thanks, JR _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
