Greetings, I can't provide data either, but from a highly unscientific "feel" benchmark, Mid Tier "feels" faster to me in our 7.0 environment than the WUT on a modest XP system.
We used the WUT exclusively in <7 ARS versions and staff complained a _lot_ when they weren't given the WUT. Now having used the Mid Tier client for almost a year, I think most are trucking along quite happily. As far as I can recall, their complaints centered around not having spell check (which is alleviated by using Mozilla-based browsers or installing some IE plug-in) and not being able to open the client and let it sit open all day without losing their session while idle. And the general gripes from any kind of change, of course. My opinion is that the change outweighs the effort of communicating host/port information and providing/installing/configuring the client, and dealing with system-specific client issues (you get this error? What version do you have installed...did you set this environment variable...). Desktop support guys can now look at/update Incidents when they are out in the field. I expect it will also smooth the transition if we roll over to emergency backup systems. My favorite change is that we *nix users are able to use Remedy the same way that the Windows users do (the Unix client was _slow_ or we used Wine). As a side note, I personally avoid using Remedy in my main browser (e.g. since I usually use SeaMonkey, I fire up an instance of Firefox for Remedy) so when it runs a slow query, not all my Web work is on hold. Being unable to continue using the Web for those 15 seconds is sure to "feel" like an eternity. :-) Jill Anderson North Dakota State University > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of roseta > Sent: Wednesday, July 09, 2008 1:05 AM > To: [email protected] > Subject: using Web base (Mid tier ) or client > > Hi, > > We are using Remedy 7.0 with 500 Registered users.All of them already > have client installed. > > Even some of them use VPN to connect to Remedy at office. I want to > know did any one had any bad experience for having users to use web > remedy instead of installing client. > > I have been told that by experience , it is better to use client not > to use web base. > > > Regards, > Roseta > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
