Are there any best practices or rules for when to use what relationships between items in ITSM 7.x. For example, we are relating our service to any incident or request that is related to that service in any way. We've been using "Related to" for the relationships of the incidents to the CIs, but someone pointed out we might want to be using "Impacts." I know some of the relationships have workflow attached to them (like "Original of" and "Duplicate of" for incidents), but I'm not sure I have a complete list of these (the ones with workflow attached) either.
I haven't been able to find documentation on these items, but, of course, I could have just missed it. Any input would be appreciated. Thanks, Anne Ramey _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
