Chris, We had the same problem with the actions not getting imported (your #1 below). Based on BMC's Recommendation (Rahul Prashar was the BMC support person who helped me), they recommended we upgrade to Patch 1 to fix the issue, and it did fix the issue.
The other issue we ran into was specifying where the arimportcmd.exe (command line import tool) was. It kept erroring and not running. But if you go to SLM:ConfigPreferences you can provide the path for the command line import tool. Other than that, I've never tried to import Service Targets on top of ones that already exist. I've always just removed them and imported the new ones. Matt P. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 16, 2008 7:11 AM To: [email protected] Subject: Re: Question: SLM Import and Export - ITSM 7 OUCH! So the export/import tool is not everything that it is suppose to be. I might think about recreating them manually. Thanks!! On 7/16/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > We had a couple problems: > > 1. Importing service targets with actions: The actions DO NOT get > imported to the destination server. I had to rebuild them all. BMC > recommended the latest patch release to fix this (SLM 7.1, patch 1), but > we're too close to implementation to patch right now. (Still smarting > from a bad patch 6 experience) > > 2. A handful of service targets would not start properly. They would > attach, but not start per the definition. Again, the BMC recommendation > was to rebuild. > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, July 15, 2008 3:30 PM > To: [email protected] > Subject: Question: SLM Import and Export - ITSM 7 > > Has anyone had any experiences with the SLM Import/Export Utility? > > Thanks! > > Ty > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
