I've got one I haven't seen before: User clicks the 'View' button on the Support Console after select a HD case from the 'Assigned Requests' table. (This is in Help Desk 6.0) The HD ticket opens in an empty modify window: just a big green rectangle; no fields, no background image, nothing.
When I log into my machine as this user, I see the ticket just fine. I've had him re-install the User tool, but this hasn't helped. We're on Windows with SQL, AR System 7.0.1, Help Desk 6. Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
