Clear the cache on the user's PC. Delete all the directories in the user's home directory containing arv and arf files. That has always resolved the issue for me.
-- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Ron Legters <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 07/16/2008 12:04 PM Please respond to [email protected] To [email protected] cc Subject Empty Modify Window? ** I?ve got one I haven?t seen before: User clicks the ?View? button on the Support Console after select a HD case from the ?Assigned Requests? table. (This is in Help Desk 6.0) The HD ticket opens in an empty modify window: just a big green rectangle; no fields, no background image, nothing. When I log into my machine as this user, I see the ticket just fine. I?ve had him re-install the User tool, but this hasn?t helped. We?re on Windows with SQL, AR System 7.0.1, Help Desk 6. Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
