We have run into this exact problem in various areas of the workflow. For some reason the 'Status' field is not often considered in the workflow qualifications throughout ITSM, causing issues as you are seeing. However, I have found in at least one case where 'Status' was considered, but it only ignored the record if it was set to "Obsolete" and not "Offline". You may want to try the "Obsolete" status first, and if that doesn't work you will have to modify the workflow to consider the 'Status' field.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Monday, August 06, 2007 6:33 AM To: [email protected] Subject: People status other than enabled ** Hi List, When I modify the people information like "people status--offline" or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it resolved? Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
