Hi Chris,
Thanks for your kind suggestion. Before that I have done one customization like "when anybody changes the profile status, password should be reset (One common Password). Bur it is work around for only Requestor console. Like when any Requestor opens Remedy user. Authentication failed error comes because password has been changed. But when Internal support people create a ticket for requestor through Incident management Console, one error comes but still ticket create for the offline people. Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Thursday, July 17, 2008 10:11 PM To: [email protected] Subject: Re: People status other than enabled Sandeep - I had this requirement a while back. I put a character field on both the home page and the requester console, and then populated it with the status of the user profile when the form opened. If it was anything other than 'Enabled' I closed the window (All Windows). Pretty simple but it got the job done. A pretty savvy user could get around it by constructing a URL to go straight to a form, but that's probably not going to happen. Also make sure when you set people to offline you change their passwords. Chris _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 17, 2008 9:37 AM To: [email protected] Subject: Re: People status other than enabled We have run into this exact problem in various areas of the workflow. For some reason the 'Status' field is not often considered in the workflow qualifications throughout ITSM, causing issues as you are seeing. However, I have found in at least one case where 'Status' was considered, but it only ignored the record if it was set to "Obsolete" and not "Offline". You may want to try the "Obsolete" status first, and if that doesn't work you will have to modify the workflow to consider the 'Status' field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support Sent: Monday, August 06, 2007 6:33 AM To: [email protected] Subject: People status other than enabled ** Hi List, When I modify the people information like "people status--offline" or other than enabled, still Requester (Customer) is able to create an incident ticket. Even Support person is also able to create a ticket for offline customer. Has anyone faced this problem before and how was it resolved? Thanks, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ <http://www.bmc.com/userworld/> TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_____Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
