HI Chetan, Thank you for your response.
Would you be able to ellaborate on the exact setting that would need to be changed. I tried most , but could not get the change that would get the email address here. Is there something that needs to be changed on the Exchange Server as well. The goal is to get the email address in the "From" field of all messages in the Email Messages form for incoming messages. Thanks in advance. Regards Rajeev On 7/20/08, Chetan Shinde <[EMAIL PROTECTED]> wrote: > > Rajeev, > > The Display name is configured in the form "AR System MailBox > Configuration". So you can change the display name to the email address by > which it will display the email address rather than the Name. > > Hope this answers your query. > > Thanks & Regards, > Chetan Shinde > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Rajeev > John > Sent: Sat 7/19/2008 1:35 AM > To: [email protected] > Subject: Email address on Remedy (6.3 p 24) Incoming Messages. > > > ** > > Hi, > > We have an Email Engine 6.3 p24 running on a ASR 6.3 p24. > > We have configured the email Engine to accept Incoming Messages. > > The integration with the xchange Server(2003) works fine, but shows the > Display Name ( Last Name, First Name) in the "From" Section on the Email > Messages form. ( Note this is for incoming emails). > > We would like to authenticate the email based on the email address rather > than the Name. > > Is there a way that we could get the email address in this field. Is this > an exchange setting or a Remedy configuration that we can tweak. > > > Thanks in advance > Regards > > Rajeev > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
