We had this exact problem after a change in our firewall rules. This runs on port 5048 by default if I remember correctly, but the tool does not have a port specified by default. Try configuring the alert tool options to use the port you specified (like 5048).
[cid:[email protected]] Anne Ramey ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff Sent: Monday, July 21, 2008 8:43 AM To: [email protected] Subject: Remedy Alert Tool ** Hello, Does any one know how the Alert Tool work? I try to pop up a message window for some users in the alert tool but the only thing that happens is that the alert I tried to sent appear in the alerts list but does not pop up. Does any one use this tool? Best Regards, Nadia Shaalo Remedy Administrator IBM Global Services Israel tel:03-9165600 (ext:5600) mobile:050-7374017 mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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