Hold down CTRL+Shift and press the refresh button in the browser after acknowledging the error on the mid-tier page. If you want to see the root of the issue, compare the cached js files from the mid-tier server on the problematic workstation and the working workstation.
Axton Grams On Wed, Jul 23, 2008 at 1:44 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > ** > System Specs: Mid-tier 7.1 on Solaris with IBM http server + Websphere, AR > Server 7.1 on Solaris (separate server). > > We have an issue which defies explanation right now. > > "Someone" (aka me) accidentally flushed the cache of a mid-tier server while > a training class was going on. Basically no harm was done for most users - > they were back up and running in no time. > > 3 users however get an error when trying to view an Incident in the IM > Console - they get a message that says: > > "Caught exception:'mHaveVisualCharacteristics' is null or not an object" > > Using the same user ID's on a separate machine works just fine - so I think > it's workstation specific. But clearing the IE cache + cookies does not > help. Rebooting the AR Server and flushing the mid-tier doesn't help > either. > > Once a workstation is hosed - we can't fix it. > > > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
