I am interested in finding this out too.
What does the web path in the server config say? Is this on windows? If so, it 
is my understanding that it will use the fully qualified domain name of the 
host here irrespective of your wishes. The only work around is to remove the 
FQDN from the host.  Otherwise, just add it to the mid-tier and bounce it.

John Rosquist


----- Original Message ----
From: Howard Richter <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, July 23, 2008 5:25:09 PM
Subject: The incident e-mail notification has a miss-formed url, how can I 
correct?

** 
Good afternoon,
 
I am having a brain freeze and need a little guidance. I know we have answered 
this before, but as I age I forget things.
 
We are getting the following url in the notification e-mails 
<http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifier&server=itsm-dev-app.inel.gov&eid=NTS000000005182>
 
However for it to work it should read 
<http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifier&server=itsm-dev-app&eid=NTS000000005182>
 (the inel.gov should not be part of the server name)
 
How can I fix this?
 
As always thanks,

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
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