Thanks for the reply Tauf. The approval process is configured so that "all must sign". The issue only arises when ad-hoc approvers are intermingled with system-assigned approvers. If the approval process flows using only approvers set by automated rules there are no issues. Thanks again! Eli
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 24, 2008 8:03 AM To: [email protected] Subject: Re: Question: Approvals in ITSM 7 (Chg Mgmt) ** Can you check to see at that "Sheduled for Review" phase, if it is set to "One must sign" or "all must sign" That may be the issue. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, July 24, 2008 10:14 AM To: [email protected] Subject: Question: Approvals in ITSM 7 (Chg Mgmt) Greetings listers! I've been seeing some oddities in our change approval process lately so I wanted to kick this out to the list for feedback. The Details: We're on AR 7.0.01 Patch 006 (Win2k3, SQL 2005, etc); we're using Approval Server 7.0.01 and Change Management 7.0.03 Patch 006. At "Scheduled for Review" we call the Change Management Chain process to get manager approval. After approved it goes to Scheduled for Approval where it awaits Change Manager (CAB) approval. So here's the catch...if you manually add an approver before the change is in one of these approval processes it screws everything up. Lets say I add 3 people prior to the approval process...then move the change to "Scheduled for Review" and my manager is added. If my manager approves before the other 3 people the change moves to the next status. Sometimes we get duplicate approvers and in trying to cancel the duplicates it can cause the change to jump to the next status (per the Approval Process Configuration settings) which totally screws everything up. Anyone seen this type of behavior before? Thanks! Eli ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
