Not to mention that even if it does appear to work, BMC support will not help you with issues if you encounter them with this configuration because it is not supported. I agree with the client upgrade being done first in this case.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, July 28, 2008 7:21 AM To: [email protected] Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 Manjari, In general.... I have found that upgrading the client first is a better strategy. The newer clients can _generally_ "down grade" their behavior to be like the older client better than the older client can talk to the newer servers. This is especially true if your talking about security features. ( The newer clients know about the newer stuff, and the older stuff. While the older clients are clueless about the newer stuff.) Not to mention that it is much easier to install a client and do the testing over days/weeks than to upgrade the server. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Jul 28, 2008 at 8:10 AM, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: > ** > Hello, > > I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with > the upgraded server? I am planning to upgrade the client as well but wanted > to wait for few weeks just to be on the safe side. Please advise. > > Thanks! > > Manjari R. Shrestha _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
