Thank you Susan, Shawn and Carey for your input, I went ahead and upgraded the user tool to 7.1 :-).
Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, July 28, 2008 7:07 PM To: [email protected] Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Manjari, That was our strategy when we upgraded from 5.1.2 to 7.0.1P3 and it caused us a tremendous amount of grief. It worked in the past to keep an older version of the user tool but with this combination it was terrible. Something in the login process would cause issues and threads would generate once the error was produced. Once it generated the max number of threads to our oracle database we stopped working. We were restarting remedy services 10-12 times a day. Working with bmc it took us 3 weeks to figure out it was the user tool and once we starting upgrading them the problem went away. You should find numerous posts under my name regarding our upgrade from June, 2007. You may not have the same issues. Susan On Mon, Jul 28, 2008 at 7:10 AM, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
