Can you clarify what you mean by "the various states of the workflow"?
The Assignment Engine will assign to a Support Group based on various categorizations and locations, by application and/or service type. The Auto Assignment to individual is by company, and will work the same for every support group in that company (i.e. round robin) That's about as smart as it gets OOTB. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, July 29, 2008 10:51 AM To: [email protected] Subject: Auto Assignment ** Hi Guys, I am working with AR Server 7.1.00 and trying to set up auto assignment for the workflow in the change mgmt and incident mgmt (7.0.03). Is there any way to auto assign the support group the request flows through depending on the various states of the workflow? I have no operational or product category to configure. in the assignment. please help me!! I am new to remedy and I am trying to configure the out of the box workflow for company use. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
