Hi Sivarama This sort of business rule can be configured out-of-the in the ESS application as shown in the attached screenshot
David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, July 29, 2008 5:37 PM To: [email protected] Subject: Re: Auto Assignment ** Hi Lisa, What I meant was the Change mgmt workflow has a status field which has the following vales (draft, request for authorization, request for change, planning in progress, scheduled for riew, scheduled for approval etc.) The status option as you know represents the states in the change mgmt workflow which has again the following stages Initiate, review and authorize, plan & schedule, Implement and closed. Now for each of the states in the stages obviously there is a particular group involved which does the work. I wanted to know if I can set an auto routing depending on these conditions say that after the first stage which is initiate - draft when the next stage is requested which is initiate - request for authorization the work automatically flows to the pre defined support group which deals with it. I have nothing to feed in the operational or product category currently in the company. Can I use it somehow to asign the requests?? I know it sounds complicated but I would like to know what is feasible to do without any customizations. Hope this explanation helped you to understand my problem. I can send you a more detailed explanation if required. Thanks Sivarama _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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