It didn't make any difference. But, I did notice that when I right click inside the table and click the sort submenu, the summary field is not an available sort option.
I opened the form in the admin tool and don't see anything listed under the sort/levels tab. Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 9:43 AM To: [email protected] Subject: Re: Incident Management Console losing sort Have you tried right clicking on the table and choosing "reset" - just a guess. On Thu, Jul 31, 2008 at 9:37 AM, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote: > ** > > The strange behavior is happening on both the user tool and the mid-tier. > We're running ARS & ITSM 7.0.01 patch 003. > > > > Matt > > > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf > Sent: Thursday, July 31, 2008 9:22 AM > To: [email protected] > Subject: Re: Incident Management Console losing sort > > > > ** > > Matt, > > Can you provide more info? Is it happening on both the User tool and the > mid-tier or just 1 of the 2? What version of AR System? > > > > Tauf Chowdhury | Forest Laboratories, Inc. > > Sr. Analyst > > Office: 631.858.7765 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. > Sent: Thursday, July 31, 2008 8:52 AM > To: [email protected] > Subject: Incident Management Console losing sort > > > > Hi List, > > > > I noticed today that the form HPD:Incident Management Console will no longer > let users click the summary column and sort the ticket list. It works with > all of the other columns, but nothing happens when the summary column is > clicked. Our test box is working fine and the sort is correct on that > install. Any thoughts? > > > > Thanks, > > Matt > > > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > > > ________________________________ > > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
