Thanks, Gidd. I'll read up on that. Thanks,
Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Thursday, July 31, 2008 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Business Time question Gary, Take a look at the viewlet: http://www.buoyantsolutions.net/ARS_Education.html "Using Business Time" HTH Regards...Gidd ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Business Time question ** I'm new to business time, but it looks pretty straight forward. I am reading up on it, but thought I'd poll the list while I read (and took a lunch). I have a tmp field I'm setting on my help desk form when a ticket is created. That field, called tmpResolution Time, stores the resolution time for the customer, based on the severity. So, let's say for company A, for a severity Low ticket, they have a resolution time of 480 minutes. I have a field called Req Resolution Date/Time. This is a date/time field. I have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time * 60), which will give me the resolved date. I need to, however, use Business time to only factor in supported hours. What command would I use to substitute the (tmpResolution Time * 60) part of the equation above to only factor in supported hours. If the ticket was created at noon, then I don't want to show 8PM as being the required resolved time, if the support hours end at 5:00. It shouldn't be until 3 hours into the next day that it shows. Any help is greatly appreciated. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
