If your goal is to have ITSM7 emails go out to a pager rather than just a group or individuals, what you can do is create a "fake" Person record, assign the pager email address to that record, then add them to the group and mark them as unavailable for assignment. The email will go out to everyone in the group including the pager, but tickets won't be assigned directly to the pager.
Does this work for what you are trying to do? Thanks, Shawn From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, August 05, 2008 4:10 PM To: [email protected] Subject: Pager Service in ITSM7 ** Hi to All, A strange question, has anyone been able to configure the Pager Service in ITSM7 to talk to an email based paging service (and if so how)? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
