Yes, they dropped them, so you either buy and use SLM 7.x or create custom ones of your own. The would not be that hard to recreate since they were only dumb letter bombs (that did not follow the assignment if it changed), so you could actually do better than that with some custom escalations. We use SLM 7.1.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau Sent: Wednesday, August 06, 2008 1:56 PM To: [email protected] Subject: Service Desk 7 Out of the box Escalations ** Hello, In the older versions of Service Desk (formerly known as Help Desk), there were out of the box Escalations that could be configured through configuration manager that would use the RSM:Escalation form. In looking in my Service Desk 7.0+ installation, I see CFG:Escalation, but cannot find the where the option is to configure it using the Application Administrator. I searched through the ITSM 7 Configuration Guide but could not find anything. Did they get rid of out of the box escalations for the ITSM apps or is there something funky with my installation? Or does it require the SLA module now? Thanks, Jon AR System 7.1 p3 Service Desk 7.0.3 patch 8 Change Management 7.0.3 patch 8 Asset Management 7.0.3 patch 8 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
