You have access to the group though as soon as it is created. For example, you can directly add the group to a user, or to a role. The user will need to log out/back in before using the group, but you can still add it, at least in the user tool, but not in the mid-tier. This smells of a bug to me. Adding a group should cause a recache on the MT just like it does for the server.
Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2008 12:34 PM To: [email protected] Subject: Re: Mid-Tier caching with new groups I haven't gone in to check, but it makes sense. The User tool will not see the group until you log in after the group is created. Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, August 07, 2008 11:17 AM To: [email protected] Subject: Re: Mid-Tier caching with new groups Okay, no responses, so I guess there's not a setting. Can anyone log into their mid-tier server, create a new group, then open the user form and see if it's available? This does not work for me, I have to flush the cache, but the user tool can see the group just fine that the MT tool creates. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Gary Opela (Corporate) Sent: Thursday, August 07, 2008 9:40 AM To: '[email protected]' Subject: Mid-Tier caching with new groups MT 7.1, ARServer 7.1 Has anyone out there noticed that the mid-tier doesn't seem to pick up new groups? I created a group from the mid-tier, then tried to set that group as a production and test mapping for a role, but the group wasn't on the list. I pulled up my user tool, and I could easily see the group. So, I loaded the User form in the mid-tier window, and the group is not in the group list. However, in the user tool, the group is in the group list. I flushed the MT cache, and then viola! The group was in the group list, and was available for the production and test group mappings after the recache of the MT. Does anyone know if there is a setting specifically for the MT that deals with the caching of groups? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
