I see, actually this issue is not reported as a bug on BMC, but you know almost all times we find the bugs and the tell us "it's gonna get fixed on the next release" On the client side, you do not need to restore anything to see the group it's because the recache executes almost on real-time, why don't you create a filter that executes when the client it's set to Web, and execute a run process calling the arreload utility in order to do a recache on Web... maybe this could be a troubleshooting instead you do a flush cache. Also another solution it's that you configure your cache settings on mid tier, to execute a flush cache every hour, but the problem here is that if your web server does not have enough memory it could cause a lack of memory or a slow time response from Mid Tier. Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 12:49:57 -0500From: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groupsTo: [EMAIL PROTECTED] The flushing of the mid-tier cache will indeed cause the group to be available. I don’t have to do anything for the user tool, the group is available the instant I create it. This is really becoming a pain. I have added a button to my group form that says “Create Role.” It will launch the Roles form, and pre-populate all of the fields. Unfortunately, my admins will have to do a mid-tier flush after creating the group, before clicking the Create Role button. This is not a good solution. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo RuesgaSent: Thursday, August 07, 2008 12:41 PMTo: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groups It's supposed when you add a group either on user tool or mid-tier, the server must enforce a recache that affects the tables and regenerates the user_cache & group_cache tables... after you do the flush cache on mid-tier... the group merge or it's unavailable from Mid-Tier? Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 12:38:50 -0500From: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groupsTo: [EMAIL PROTECTED] You have access to the group though as soon as it is created. For example, you can directly add the group to a user, or to a role. The user will need to log out/back in before using the group, but you can still add it, at least in the user tool, but not in the mid-tier. This smells of a bug to me. Adding a group should cause a recache on the MT just like it does for the server. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_____Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _________________________________________________________________ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
