William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them.
Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** We are having a fairly serious problem in IM 7.03. > > Sometimes - and with no consistency - users will get a "unique index > violation" error when creating an incident. > > After extensive research I've found the following to be true: > > 1.) The error is valid. > 2.) The error happens because the system is trying to insert a duplicate > Incident Number into the HPD:Help Desk form > 3.) The duplicate Incident Number that is attempting to be saved did NOT > come from the same user - therefore it's not a client workflow issue. IE - > it's not a workflow bug where the field isn't being cleared out on the > client between creations of incidents. > 4.) There appear to be old/extra records in "HPD:CFG Ticket Num Generator" > from the past two days. There are no entries prior to Monday > > Does anyone know how the form "HPD:CFG Ticket Num Generator" works in terms > of when/how it gets emptied? > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
