Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: [email protected] Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow <[EMAIL PROTECTED]> wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a "unique index violation" error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in "HPD:CFG Ticket Num Generator" from the past two days. There are no entries prior to Monday Does anyone know how the form "HPD:CFG Ticket Num Generator" works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
