Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install.
Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin <[EMAIL PROTECTED]>wrote: > ** I have experienced the same thing before as well but I guys I should > have clarified this, no it is not doing anything. The second time we let it > run for about 20 hours and it still never finished. The actually logs are > not getting updated either, like the patch logs. The second time it took me > only about 3 mins to get to 85% and then it just stopped. > > > Kevin Begosh, RSP > > 301-791-3540 Phone > > 410-422-3623 Cell > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Ramey, Anne > *Sent:* Tuesday, August 19, 2008 10:20 AM > *To:* [email protected] > *Subject:* Re: ITSM Application Patch 8 Install Error > > ** > > Do you get to a point where you stop getting logs and nothing at all is > happening on either server. If you are still actively getting logs, it is > probably just busy doing something (and failing) and not hung up. How long > did you wait? It could take hours depending on the systems and their power > and speed. > > > > I haven't applied patch 8 myself (recently applied patch 7), this is just > some patching experience on a number of products. > > > > Anne > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin > *Sent:* Tuesday, August 19, 2008 10:13 AM > *To:* [email protected] > *Subject:* ITSM Application Patch 8 Install Error > > > > We are upgrading to ITSM Application patch 8 from patch 7. We have tried > to install this two times and both time it hangs up during the install. One > time at 66% and one time at 85%. I keep getting these error messages in the > arerror.log > > > > 390603 : Failure during an attempt to perform an application command (ARERR > 4554) > Application-Delete-Entry "SYS:Action" 000000001254025 > > It is over and over again with different ID's. The oracle process is also > running at 100% when it gets stuck. > > > > We are on Solaris 5.10 and Oracle 10.2.0.3.0. ARServer 7.1 patch 4 > > > > Kevin Begosh, RSP > > 301-791-3540 Phone > > 410-422-3623 Cell > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html_____Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
