Hi Group,
I have a question. How can I add a task template for an Incident. I
don't see any place in the incident templates to add in the task templates
that I have defined (one thing which I am able to do with change template).
Can I do something similar with incident? I went to custom
configurations->TMS->integration->application integration and changed the
Helpdesk record corresponding to what the change mgmt record looks like. But
it does not seem to help. One more thing, is there any way I can use the
task defined in the change template before the implementation phase? Before
implementation phase the task shows as staged but not assigned. It is only
assigning to the group in the implementation phase. If I try to change the
task manually to assigned its giving me an ARERR 45093 saying that task or
group must be activated from parent before it can be changed to staus: work
in progress. Please share your thoughts with me on these issues.
Thanks
--
Sivarama Velicheti
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