Hi,
I am using AR Server 7.1. Are you talking about the same version??
Thanks
Sivarama
On Thu, Aug 21, 2008 at 2:30 PM, PCR Remedy <[EMAIL PROTECTED]> wrote:
> ** It is a optional Add-on, the patch number is 9002, you must download it
> from Patch Downloads area under Incident Management product.
>
> PCr
>
> On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti <[EMAIL PROTECTED]>wrote:
>
>> **
>>
>> Hi Group,
>>
>> I have a question. How can I add a task template for an Incident.
>> I don't see any place in the incident templates to add in the task templates
>> that I have defined (one thing which I am able to do with change template).
>> Can I do something similar with incident? I went to custom
>> configurations->TMS->integration->application integration and changed the
>> Helpdesk record corresponding to what the change mgmt record looks like. But
>> it does not seem to help. One more thing, is there any way I can use the
>> task defined in the change template before the implementation phase? Before
>> implementation phase the task shows as staged but not assigned. It is only
>> assigning to the group in the implementation phase. If I try to change the
>> task manually to assigned its giving me an ARERR 45093 saying that task or
>> group must be activated from parent before it can be changed to staus: work
>> in progress. Please share your thoughts with me on these issues.
>>
>> Thanks
>> --
>>
>> Sivarama Velicheti
>>
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>
>
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