Unless they are in the People form with an email addresses, the messages may still generate but they will fail. Otherwise, the filter for this notification for incidents is: HPD:INC:NTCustConfirm_851_SetTag, so you could modify it by adding another set fields to clear the message tag based on whatever criteria specifies them as an external customer/requestor.
Hope that helps - Thanks, Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Friday, August 22, 2008 1:02 PM To: [email protected] Subject: disabling email generation to the requested for customer ** Hi, I have a requirement which says the emails should be generated only for the people internal to the company and not for customers of the company. For e.g. in the change mgmt console I want to generate an email for Requested By customers and not but Email engine by default generates emails for requested for customers (who are the external customers). Similarly in the incident form it generates the emails for information fed in the customer information. How do I turn the feature off for the external customers. I looked into NTE:CFG Notification Events form to see if I can disable it from there. I only see options where I can turn of email generation in the various stages of the workflow or asignment, ownership etc. I don't see anywhere I can turn off the email generation for change created for "requestef for (external)" customers?. Similar is the case for incidents. Thanks. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
